Dynamic Support™
Our Dynamic Support paradigm is more than just a slogan - it's a way of life for our staff and our company. We understand that there are vital differences between businesses; even within the same industry... we firmly believe that managed hosting is not a one size fits all concept. Early on, we understood that to be truly effective, a hosting support team must understand and adapt to each client's needs... Dynamic Support was born from this idea.
Dedicated hosting is not a one-size fits all proposition. From the small entrepreneur working from her home to the Enterprise client focused on Continuity Planning; every organization has different needs. The hosting industry has ignored this fundamental fact for too long. At DedicatedNOW, we understand that even clients within the same industry have different needs.
24/7 On Site Support
24 hours a day. 7 days a week. 365 days a year. Our experienced admins are on site 24/7 for your convenience. Your business can't afford to risk downtime, which is why our dedicated Dynamic Support team is on site 24/7 to ensure maximum uptime for your business. Additionally, DedicatedNOW has Cisco engineer on call 24/7 to ensure maximum network stability.
IT That Fits Like a Glove
Our Flexible IT solutions are scalable and customizable to fit your company's growing needs, snug like a glove. From startup phase companies needing fully managed servers to providing remote hands for an IT consultant with a colo... we speak your language and adapt to your needs.
Dynamic Staff
DedicatedNOW's on site staff of server administrators and network engineers form the backbone of Dynamic Support. Over our 10 years in business, we've supported thousands of businesses in a multitude of different scenarios; and our staff brings that experience to the table to assist our clients with any need.
The Dynamic Support Comparison
DedicatedNOW's Dynamic Support vs. other managed hosts
| Features | Other Managed Hosting Providers | DedicatedNOW |
|---|---|---|
| Owned Network | Rarely. | Yes! Our 100% optical, 100% owned network is monitored round-the-clock! |
| Owned Datacenter | Rarely. | Yes! We own our 55,000 sq ft facility, which is staffed 24/7 by Dynamic Support technicians. » Our datacenter. |
| Avg Support Time | On request, not proactive. | Better! 1 Hour SLA - our Dynamic Support technicians average a 15 minute response time on support requests! |
| Phone Support | Rarely | Yes! 24/7 Phone Support with on site server admins. |
| Network Redundancy | Single router and single-homed edge switch. | Yes! Our own dark fiber ring connects to two redundant POPs and uses dual Cisco routers in an entirely redundant configuration at every level. |
| Third Party Application Support | On request, not proactive. | Yes! Dynamic Support technicians provide Best Effort third party application support, within 15 minutes. |
| Offsite backup | No. | Yes! DedicatedNOW offers 50GB of FREE R1Soft CDP backup for every regularly priced server. » Backups and disaster recovery. |
| Control Panel Updates | On request, not proactive. | Yes! We offer updates for all DedicatedNOW supplied control panels. We host our own cPanel update servers on site. |
| Free Hardware Replacement | No SLA guarantee. | Yes! Hardware Replacement SLA - Our Dynamic Support technicians will replace failed hardware on any DedicatedNOW server, FREE of charge. |
| Service Monitoring | On request, not proactive. | Yes! DedicatedNOW monitors all servers with SIM (System Integrity monitor) and PRM (Process Resource Monitor), as well as proactively monitors up to 10 services and provides repairs for upon downed service detection. |
| Resource Monitoring | On request, not proactive. | Yes! DedicatedNOW monitors drive space, processor usage, server load, system memory and swap space. |
| Proactive DDOS prevention | No. | Yes! DOS / DDOS installation of software based firewall rules to help block attacks. |
| Initial Hardening | Yes. Basic. |
Yes! Initial Security Hardening, APF Firewall installation, /tmp directory hardening, Rootkit Hunter installation and Catch PHP nobody spammers. |
Semi-Managed Support Options
DedicatedNOW also offers a complete line of legacy, semi-managed servers. Value-added support plans are available with each of these servers, though they do not include many of the features available in our fully managed line of multi-core servers. More detail regarding our add-on support plans for semi-managed servers is available here.
