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Choose a FAQ
FAQ Sections
| Additional Services |
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| 1. |
| How many IPs do I get? |
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| Each server comes standard with five (5) IP |
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| 2. |
| What if I want to upgrade my server? |
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| Upgrades are available to be made on your server including additional Hard Drives, and additional RAM, along with additional IP |
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| 3. |
| What are the limitations on server upgrades? |
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| We can only allow the addition of one (1) additional HD totaling two (2) HD |
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| 4. |
| What if I need more IPs? |
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| You can order additional IP |
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| Adult Content & IRC |
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| 1. |
| Can I host adult content? |
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| Legal Adult Content is acceptable. |
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| 2. |
| Can I host IRC Services? |
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| No, IRC is not allowed on our Network. |
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| Company Information |
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| 1. |
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| 2. |
| What are your hours of Operations? |
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| The following are our hours of operation by department:
Billing / Customer Service - 9AM - 5PM EST Monday through Friday
Sales - 8AM - 6PM EST Monday through Friday
Technical Support - 24 x 7 x 365 |
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| 3. |
| How can I contact you? |
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| For sales, billing, and customer service, you can reach us at: 1-888-734-9320 outside of the United States, or within the US or Canada. Our Fax number is 973-453-8209.
For Technical Support, you may reach us at 1-888-734-9320 |
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| Control Panel & Operating Systems |
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| 1. |
| What is the standard Operating System (OS) installed? |
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| CentOS Enterprise Linux is the standard or "most common" in our plans. |
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| 2. |
| Does my service get a control panel? |
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| You have the option of purchasing cPanel for $20.00. |
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| 3. |
| What is cPanel? |
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| DedicatedNOW is an exclusive partner of cPanel. Cpanel is a third party control panel that has been a leader on Linux server platforms. You can learn more about Cpanel here. |
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| 4. |
| Can I have Windows installed? |
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| Yes, however there is a $75 one-time setup fee required for custom OS installations outside of our standard packages. In order to install Windows, we require the client to provide the license, and fax or scan and e-mail a copy of their license key for verification. |
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| 5. |
| What control panel do you offer for Windows? |
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| At this time we do not offer a control panel for Windows. |
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| DedicatedNOW vs. FORTRESS ITX |
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| 1. |
| Can I switch from Pegasus to DedicatedNOW? |
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| Absolutely, once your contract has expired and you went through the necessary cancellation procedures you can switch and purchase a DedicatedNow Server. No mid contract switches will be authorized. |
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| 2. |
| What are the differences between the Pegasus and DedicatedNOW networks? |
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| The networks are almost identical except for three tier providers. 75 diverse connections provide superior connectivity on the DedicatedNow network. |
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| Network & Data Center |
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| 1. |
| What is your uptime guarantee? |
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| We offer a 99.9% network uptime guarantee, excluding any scheduled maintenance. |
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| 2. |
| Who are your backbone providers? |
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| View our network topology here |
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| 3. |
| What is your connectivity? |
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| View our connectivity here |
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| Orders and Billing |
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| 1. |
| When are orders received? |
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| Orders are received via our sales and billing department 8AM - 6PM EST Monday through Friday. Weekend orders are received Monday morning at 8AM, and are considered received then. Weekend hours do not qualify for our 24 hour setup guarantee. All weekend or |
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| 2. |
| How fast are servers setup? |
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| Servers are setup as quickly as possible, most within the same day (Mon - Fri) but all within the business day following the day you placed your order. Should any special orders or requests be made, the setup time can vary from 24-72 hours, but your sales |
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| 3. |
| When do you charge for servers? |
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| We will charge your CC, or await your paypal payment prior to initiating your requested service. All services must be paid in advance for its respective setup and first month |
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| 4. |
| When do you charge for additional services? |
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| We will charge your CC, or await your paypal payment prior to initiating your requested service. All services must be paid in advance for its respective setup and first month |
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| 5. |
| How am I billed, monthly? |
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| You are invoiced upon each of the recurring billing dates attached within your billing file. You can receive multiple invoices monthly, or request our billing staff to adjust your invoices to one monthly billing date. Your CC, or paypal account is automat |
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| 6. |
| What methods of payment do you accept? |
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| We accept Visa, MasterCard, American Express, Discover, and Paypal. To make payment via Check or Wire transfer, you must remit payment for all applicable setup fees, and 3 months hosting fees, and payments must be made in advance. |
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| 7. |
| Is there a discount for pre-payment? |
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| No, we do not offer any discounts for quarterly, semi-annual, or annual payments. |
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| 8. |
| How is extra bandwidth billed? |
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| Bandwidth utilized over the allotted amount per your contract, is billed at $1.50 per GB over your contracted amount of Bandwidth. |
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| 9. |
| How do I cancel services? |
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| To cancel any services, you must send a signed fax statement to 973-453-8209 attention Sales Department, with your Server ID #, Main IP, and current root password. Cancellation requests must be made 30 days in advance of your cancellation date request. An |
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| 10. |
| What are the setup fees and monthly costs involved? |
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| Each server and service offered, excluding cPanel/WHM, Remote Reboot Ports, and IP |
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| Our Policies |
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| 1. |
| May I view your Terms of Service? |
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| You can view all DedicatedNow |
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| 2. |
| What if my site breaks your "acceptable usage policies"? |
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| Please read the AUP in the link above for all violations of the AUP. |
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| 3. |
| Do you have a Service Level Agreement? |
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| Yes, the SLA is available during the ordering process, your order will not be processed until you have read the SLA and click the check box verifying that you agree and have read all terms. |
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| Technical Support |
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| 1. |
| How is my server monitored? |
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| We do not monitor your server, or its ports proactively. It is your responsibility to monitor your server, and alert us via e-mail or phone when your server appears to be unreachable. |
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| 2. |
| What if my server gets hacked or attacked? |
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| We can perform a number of options for you based upon the severity of the situation. Hacked servers are usually the result of utilizing a word for root password, which can be found in the dictionary. We recommend that you use a combination of letters, low |
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| 3. |
| What if the hardware fails? |
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| DedicatedNow is responsible for all hardware related issues. If there is a hardware failure, it is replaced and fixed for no additional charge. |
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| 4. |
| What type of support do you offer? |
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| DedicatedNow offers email based support only. We do, however, offer phone support only for emergencies such as a downed or unreachable server. |
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| 5. |
| What is your average response time to a ticket? |
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| Tickets are replied to as quickly as possible. Normal turnaround time on a ticket is 30 minutes or less. Some problems take longer than others to resolve, and at peak time, we may receive multiple messages at once, so response times may vary. However, all |
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| 6. |
| What about software upgrades? |
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| cPanel/WHM comes installed to automatically update your software packages. If you opt to not choose cPanel as a control panel, then you would be responsible for software upgrades. You may request our support staff to install upgrades for you, however, the |
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| 7. |
| Do you offer phone support? |
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| DedicatedNow does not offer phone support for customers. If customers call for support, they will be notified to submit their issue via email for proper responses and services. |
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| 8. |
| What is your service charge for support not covered through normal means? |
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| Additional support not covered through normal means will incur a $75.00 an hour Tech fee billed in 30 minute increments. |
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| 9. |
| Will I be notified before being billed for a support request? |
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| Yes, if you request additional services, the services will not be performed until you verify that you agree to the payment terms expressed above. |
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